SHIPPING POLICY
1. General Information
At Sagrado Ancestro, we strive to ensure that your order is processed and delivered in a timely manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.
2. Shipping Destinations
We currently ship our products within Mexico and are working towards expanding our shipping to the United States and other international destinations. Please check back for updates or contact us directly for specific shipping inquiries.
3. Processing Time
Order Processing: Orders are typically processed within 2-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.
4. Shipping Methods and Delivery Times
We offer the following shipping options:
Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-3 business days.
Local Pickup: Available for customers in [insert location] who prefer to collect their orders in person. Please contact us to arrange a pickup time.
Please note that delivery times are estimates and may vary based on factors such as location, shipping carrier, and external conditions.
5. Shipping Costs
Shipping costs are calculated based on the weight of the order and the destination. The cost will be displayed at checkout before you complete your purchase.
6. International Shipping
We are in the process of expanding our shipping services to international destinations. Please contact us at info@sagradoancestro.com for inquiries about shipping outside of Mexico.
7. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment online.
8. Shipping Restrictions
Due to various regulations and restrictions, we may not be able to ship certain products to specific locations. If we are unable to ship to your location, we will notify you and provide a full refund.
9. Damaged or Lost Packages
Damaged Packages: If your order arrives damaged, please contact us immediately at info@sagradoancestro.com with your order number and photos of the damaged items. We will work with you to resolve the issue.
Lost Packages: If your order is lost in transit, please contact us as soon as possible. We will initiate an investigation with the shipping carrier and keep you informed throughout the process.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy.
11. Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
Sagrado Ancestro
Email: info@sagradoancestro.com
Website: www.sagradoancestro.com